Course Description: Ethical dilemmas present themselves every day, from routine business decisions, to the planning and delivery of dental care. Whether you are deciding how to make the best choice between two difficult options, proposing a treatment plan to a patient, or simply being an example to your team, one’s conduct can have a ripple effect through the office. During this course, participants will explore common ethical challenges faced in the dental office, and learn how to use the CDA Code of Ethics and their component ethics committee as resources to help put ethics into practice.
At the completion of this course, participants should be able to: • Understand the ways a whole team can improve the quality of care. • Learn simple ways to improve the quality of care. • Gain insights into what exceptional service means to patients. • Have tools that each team member can use to communicate more effectively. • Clearly understand the value of exceptional service in practice success.
About Our Speakers
Dr. Henrik Hansen is a full time private practicing general dentist in San Pablo, California. In addition he serves as an associate professor at the University of the Pacific Dugoni School of Dentistry in the Department of Practice Management. He graduated from the University of the Pacific in 1973; served three years in the U.S Army; and purchased a practice in 1976.
Since 1985 he has been speaking to dental audiences on various aspects of practice management. He was instrumental in the development of the ADA Success Seminar Series to dental school students, giving them real world information on starting a dental practice.
He served on the ADA Council on Dental Practice for seven years and is a member of both the American and the International College of Dentists.
Dr. Volkmar Felahy
is currently a member of the CDA Judicial Council, a Sacramento District Dental Society board member, and California Delegate to the ADA House of Delegates. Dr. Felahy previously served as chair of the Sacramento District Dental Society ethics committee. Dr. Felahy received his dental degree from the University of the Pacific Arthur A. Dugoni School of Dentistry and is a general dentist practicing in Rocklin, California..
Course Info
General Membership Meeting, Dinner Served Date: Tuesday, April 4, 2017 Time: 6:00PM-9:00PM Location: Fountain Grove Inn 101 Fountaingrove Parkway Santa Rosa, CA 95403 Cost: $68.00 REDS Members & Staff $125.00 CDA Members from other components $245.00 Non-CDA Dentists