Redwood Empire Dental Society

Collecting Dental Debt in Difficult Times

Course Info
  • What the new requirements are, so that you can call your patients, because of the new FCC Regulations.
  • Learn techniques to deal with difficult patients and increase customer service.
  • How to increase recoveries using  telephone calls.
  • The best ways to prevent bad debt and dealing with outside debt collection agencies.
  • How to standardize your documentation and procedures in order help collect and deal with difficult patients.

About Our Speaker

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Robert Tavelli
President of Tavelli Co., Inc. and Tavco 
Credit Services. Robert has been in the credit and collection industry since 1979. He has extensive experience as an industry leader at both the state and national level. 
Mr. Tavelli has twice served as President of the California Association of Collectors (CAC), where he also chaired the organization’s Identity Theft, Political Action and Legislative committees. 

He also served on the Board of Directors of ACA International (The Association of Credit and Collection Professionals) for nine years. During his tenure he served chaired ACA’s  Interstate 
Committee and also served on the Strategic Planning Committee and Medical Debt Task Force.  

Course Info

General Membership Lunch and Learn ONLINE
Date:         Friday June 19, 2020
Time:         Noon
Cost:          $20

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Current Collections & Privacy Regulations
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